At Palace Oriental Rugs of Wilton, Inc. ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy describes how we collect, use, store, and share your personal information when you visit our showroom or use our website, online shop, and related services.
1. Information We Collect
We may collect several types of information from and about users of our website, including:
- Personal Identifiers: Name, billing address, shipping address, email address, telephone numbers, and account credentials.
- Transaction Details: Details about payments to and from you, and other details of products (such as handmade rugs, sizes, and collection types) you purchase from us.
- Technical and Usage Data: IP address, browser type and version, time zone setting, operating system, and details about how you interact with our online store.
2. How We Collect Your Information
We collect information using the following methods:
- Direct Interactions: You provide us with your identity, contact, and billing details by filling in forms, creating an account, making a purchase, or contacting us via phone, email, or chat.
- Automated Technologies: As you navigate through our site, we may automatically collect technical data using cookies, server logs, and similar technologies.
3. How We Use Your Information
We use the data we collect for the following business purposes:
- To process and deliver your order, manage billing, and process payments securely.
- To manage your customer account, registry, or wishlist.
- To provide customer support and respond to inquiries (e.g., custom rug design consultation, cleaning, or repair requests).
- To send you transactional notifications, security alerts, and promotional newsletters (where permitted by law).
- To maintain, optimize, and secure our website performance and detect fraud.
4. Disclosing and Sharing Your Information
We do not sell, rent, or trade your personal information. We only share data with trusted third parties who assist us in operating our business and providing services, including:
- Payment Processors: Stripe and PayPal to process payments securely. Your credit card details are processed directly by these PCI-compliant providers and never stored on our servers.
- Shipping & Logistics Providers: Carriers (such as UPS, FedEx, or custom freight providers) to ship rugs to your home.
- Backend Infrastructure Providers: Services like Supabase for secure data hosting.
- Legal Obligations: When required by law, subpoena, or government regulation, we may disclose your information to comply with legal processes.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way. In addition, we limit access to your personal data to those employees, contractors, and service providers who have a business need to know.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, remember items in your cart/wishlist, and analyze site traffic. You can configure your browser settings to refuse cookies, but please note that some parts of this website may become inaccessible or not function properly as a result.
7. Your Rights and Choices
Depending on your location (including rights granted under CCPA/CPRA for California residents), you may have the following rights regarding your personal information:
- Access: The right to request copies of the personal data we hold about you.
- Correction: The right to request that we correct any inaccurate or incomplete data.
- Deletion: The right to request that we erase your personal data under certain conditions.
- Opt-Out: The right to opt-out of marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
Palace Oriental Rug of Wilton, Inc.
19 Danbury Rd, Wilton, CT 06897
Phone: (203) 762-7060 / (203) 762-0895
Email: palacerugs@gmail.com